Last Updated: June 1, 2023
- the categories of sources from which we collect personal information
- the categories of personal information we collect through our Website and services
- our purposes for collecting personal information
- the types of information we may share with others and under what circumstances
- how we protect, store, and retain that information
- details regarding our use of third-party cookies and other tracking technologies
- the categories of personal information we sold or shared to third parties
- the categories of third parties with whom we may sell or share your personal information
- our purposes for selling or sharing personal information
- the categories of personal information that we disclosed for our business purposes
- the categories of parties we have disclosed personal information to for our business purposes
- the choices you have regarding our collection, use, and sharing practices
For individuals located in the European Economic Area (“EEA”), Matthews International is the controller of your personal information via our website and the services we provide pursuant to the EU General Data Protection Regulation.
If you are a California resident, see “California Privacy Rights” section below for information provided pursuant to the California Privacy Rights Act (“CPRA”), including information about how to exercise your data access rights.
COLLECTION OF YOUR PERSONAL INFORMATION
(A) Sources of Personal Information Collected
We may process your personal information when you submit it to us in the following ways:
>> Communications via our Website: We collect personal information when you provide it to us through communications via our website. This includes where you have contacted us through the "Contact Us" page on our website and similar situations in which you have chosen to provide the information to us, including for customer services support. Any of our communications with you, including any phone calls, may be monitored and recorded for quality purposes.
>> Products or Services you request: Where you request a good or service from us, we will collect your personal information to process your request and otherwise contact you following a purchase.
We may ask you to provide personal identifiers, such as your e-mail address, name, work address, or telephone number. In order to access some Matthews International services, you will be asked to sign in with an e-mail address and password.
>> Careers: We also process your personal information if you apply to work at Matthews International or at any of the Matthews International group of companies via our career pages at https://careers.matw.com.
The type of information we may process about you may include contact details, personal details, education and training details (including qualification, attendance at educational establishments and training received), professional and employment details (including details of previous employment roles), background check and public records information, job preference information, and any other information you submit in connection with your application.
If you are a California resident, please also see the California Notice of Collection of Personal Information for Job Applicants, which is posted on our careers pages located here.
>> Interaction with our Website and use of our services: when you use our Website, we will automatically receive information using cookies and similar technology, including IP address, device identifiers, browser details, and information about usage of the Website and related Internet activity (such as the site you came from, search engine(s) and keywords you used to find our Website, the pages you view within our Website, and access times). To offer you a consistent and personalized experience in your interactions with us, information collected through one service we provide may be combined with information obtained through other services.
>> Inferences. We draw inferences from the personal information we collect, and we use such inferences for the same purposes as the purposes for which the information was collected.
(B) Categories of Personal Information Collected
The categories of personal information we may collect and process (but only to the extent and in a manner consistent with applicable law) are as follows:
>> Personal identifiers and personal details. Matthews International collects personal identifiers (such as your name, email address, work address, telephone number, or contact details) and relevant personal characteristics. If you create an account, we also collect your username and password.
>> Payment Information. We collect billing information, such as your financial institution account number, credit card number, expiration date, card verification number, and billing address if you make a purchase.
>> Commercial and Preference Information. We may collect your order history, such as what products you have purchased or services you browsed through our website. We may also collect your product and service preferences.
>> Internet and Network Activity Information. We may collect your IP address when you visit our websites. We also use tracking tools like cookies and pixels to passively collect information about how you interact with our website and online content. This might include device identifiers, the type of browser and operating system you are using, your browsing and search history on our Websites, what areas of our Websites you visit and for how long, what products or content you view and click on, what site you came from to get to us and what site you go to when you leave us, and your interactions with our digital ads and content on other sites. We may collect and record page interaction information and other electronic communications and content from your use of the Website, including content entry, mouse movements, screen captures, the search terms and other data you enter, engagement with our marketing videos hosted by our third-party service providers, and methods used to navigate away from the page. We may also embed technologies (which may include, for example, web beacons, tags, and pixels) in the emails and other communications we or our vendors send to you to help us understand how you interact with those messages, such as whether and when you opened a message or clicked on any content within the message. We may engage or otherwise allow other parties to also collect information on our website in these ways.
>> Demographic Information. We may collect demographic information, such as your age, date of birth or gender. We might also collect information about the age ranges of others in your household. >> Employment-Related Information. If you apply for a job, we may collect information about your work experience and previous employment, your education history, your resume, the URL to your personal or professional websites, your workplace skill sets and certifications, whether you need a visa to work in the United States, and salary expectations. If you apply for a job, you can choose to also voluntarily provide any of the following information: ethnicity, gender, disability status, and/or veteran status. Please refer to the “Careers” section above for more information.
>> Audio and visual information. We may monitor and collect activity and communications made using Matthews International communications and computing devices and systems (such as our phone devices and email systems). For example, we may record audio during customer service calls for quality assurance purposes.
>> Inferences. We may draw inferences from any of the above categories in connection with the purposes stated as to such categories.
>> Sensitive personal information. Some of the information which we collect about you may constitute “Sensitive Personal Information” or “Special Category Data” under applicable law. This may include:
- Account log-in, financial account number, debit card number, or credit card number in combination with any required security or access code, password, or credentials for allowing access to an account (e.g. when you initially set up an account with us).
We collect these categories of personal information to carry out the purposes described in the “USE OF YOUR PERSONAL INFORMATION” section below.
USE OF YOUR PERSONAL INFORMATION
Matthews International processes your personal information to enable us to perform the contract entered into between you and us, to ensure compliance with local legal and regulatory requirements and for the purposes of our legitimate business interests, including the following:
>> to enable us to carry out our obligations arising from any contracts and to provide you with the information, products and services that you request from us;
>> to operate and improve our website and services including making them easier to use by eliminating the need for you to repeatedly enter the same information;
>> to enable us to respond to an enquiry or other request you make when you contact us via our website, including for customer service support;
>> to provide you with more effective customer service;
>> performing research and analysis aimed at improving our products, services and technologies;
>> displaying content and advertising that are customized to your interests and preferences;
>> to communicate with you to provide you information about other products and services we offer that are similar to those that you have already purchased or enquired about as we feel may interest you, as described in the "Marketing" section below;
>> when you receive newsletters or promotional e-mails from us, to determine whether the e-mail has been opened and which links you click in order to provide you more focused e-mail communications or other information; and
>> to enable us to process and consider your application to join Matthews International.
We may contact you to provide you with information about products and services similar to those which were the subject of a previous sale or negotiations of a sale to you. You may be contacted by us, our affiliated companies, or by one of our selected third parties. For individuals in the EEA, we will only contact you for marketing purposes where you have consented to receive these communications.
To make a privacy request to Matthews International, click here.
We will continue to contact you for transactional or other non-marketing related purposes, such as where we need to issue a field corrective or safety notice, or to where we need to send certain information to you under a legal, regulatory, or ethical requirement.
SHARING OF PERSONAL INFORMATION
(A) Purposes for Sharing Your Personal Information
We may share personal information to assist us in providing products and services to you, including to process transactions, to help us market our products and services and those of our affiliates, for any of the purposes listed in the “Use of Your Personal Information” section above, and for other business and commercial purposes as permitted by law, including but not limited to the following:
>> Auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards.
>> Helping to ensure security and integrity to the extent the use of your personal information is reasonably necessary and proportionate for these purposes.
>> Debugging to identify and repair errors that impair existing intended functionality.
>> Short-term, transient use, including, but not limited to, nonpersonalized advertising shown as part of your current interaction with us. However, your personal information will not be disclosed to an unaffiliated third party and will not be used to build a profile about you or otherwise alter your experience outside the current interaction with us.
>> Performing services on our behalf, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying your information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on our behalf.
>> Providing advertising and marketing services, except for cross-context behavioral advertising as defined under the CPRA.
>> Undertaking internal research for technological development and demonstration
We will only use your personal information as reasonably necessary and proportionate to achieve these purposes.
(B) Parties With Whom We May Share Your Personal Information
We may share personal information for these purposes with:
>> our affiliated companies, to enable us to carry out our obligations arising from any contracts and/or to provide you with the information, products and services that you request from us;
>> our service providers that we engage to provide services for us to help us further our business objectives. Where we provide your personal information to third-party service providers, they are contractually required to keep your personal information confidential and secure, and must only use your personal information as instructed by us; and
>> our distributors, business partners, or other third parties to whom you have directed that we share your personal information.
Note that, from time to time, we may offer services in a co-branded manner with an unrelated company. Unless otherwise specified, personal information may be collected and used in connection with such services both by us and by that unrelated company, subject to each of our respective privacy policies.
We may also disclose your personal information (a) where required to respond to authorized requests from government authorities or where required by law; (b) where it is necessary to protect the rights, property or safety of Matthews International and our affiliated companies, our customers, distributors, or business partners. This may involve the enforcement of our agreements, preventing or taking action regarding illegal activities or fraud, addressing situations involving potential threats to the safety of any person, or preserving or providing evidence for litigation.
SECURITY OF YOUR PERSONAL INFORMATION
If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. You should update your password periodically to help reduce the risk of unauthorized access to your account with us. When you do, you should strengthen your password with the combination of uppercase and lowercase letters, numbers, punctuation and other symbols. Do not share your password with anyone. If you are sharing a computer with anyone you should always log out before leaving a site or service to protect access to your information from subsequent users.
STORING AND RETENTION OF YOUR PERSONAL INFORMATION
Personal information collected through our website and services will be stored on servers located in the U.S. It may also be processed by our affiliates, including in the U.S., or by one of our service providers. This includes individuals engaged in, among other things, the fulfilment of your order, administration of an enquiry or request you make via our website or the provision of support services.
Individuals located in the EEA should take note that some of the recipients of your personal information may be located in countries outside the EU/EEA that do not offer the same level of protection with regard to personal information as required in the EU/EEA and where there is no adequacy decision by the European Commission. In that case, we have implemented appropriate safeguards, to protect your personal information when it is transferred, including the execution of data transfer agreements with recipients of the information. For more information concerning these agreements please contact us by email at email@example.com. We will process any request in line with any local laws and our policies and procedures.
Matthews International will store your personal information for as long as we have to by law, and where there is no legal requirement, we will only store your personal information for as long as necessary to fulfill the purpose for which the personal information was collected.
A cookie is a small data file that is placed on your computer or mobile device by your web browser. Cookies are not used to run programs or deliver viruses to your computer. One of the primary purposes of cookies is to store your preferences and other information on your computer in order to save you time by eliminating the need to repeatedly enter the same information and to display your personalized content and appropriate advertising on your later visits to these sites.
Note that you may encounter cookies from our third-party providers, that we have allowed on our website that assist us with various aspects of our site operations and services. In addition to cookies, similar or related technologies are used on the Website. For example, electronic images known as web beacons - sometimes called single-pixel gifs - may be used to assist in delivering cookies on our website and allow us to count users who have visited those pages and to deliver co-branded services. We may include web beacons in promotional e-mail messages or our newsletters in order to determine whether messages have been opened and acted upon. Matthews International may also employ web beacons from third parties in order to help us compile aggregated statistics regarding the effectiveness of our promotional campaigns or other operations of our website. We prohibit web beacons on our website from being used by third parties to collect or access your personal information.
(A) TYPES OF COOKIES USED ON OUR WEBSITE
We use various types of cookies, including session and persistent cookies and similar technologies, local shared objects, pixels, and gifs, and we permit some third-party cookies. Persistent cookies remain on your computer until you delete them, while session cookies are based on your browsing session and are deleted once you close your browser. First party cookies are used and controlled by us to provide services on our website, while third-party cookies are placed by our service providers and/or trusted third parties.
- Strictly necessary cookies: these are essential in order to enable you to move around the Website and use its features. Without these cookies, the services you have asked for cannot be provided.
- Performance cookies: also known as "analytical" cookies. These cookies allow us to recognize and count the number of visitors and to see how visitors move around and use the Website. For example, they allow us to understand which pages are visited most often, and if visitors get error messages from web pages. All information collected by these cookies is aggregated and therefore anonymous.
- Functionality cookies: these cookies are necessary for the Website to operate and allow us to remember what choices you make and provide enhanced, more personal features. The information these cookies collect is typically anonymized and is not used to track your browsing activity on other websites.
- Advertising and marketing cookies: these cookies are used to send you advertising and marketing-related material tailored to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the website operator's permission. The third parties that provide these cookies may collect and combine information about your online activities over time, on other devices, and on other websites or online services, if those websites and online services also use the same advertising partners. Thus, although we do not track your website usage activity across non-affiliated websites over time, some third-party cookie providers may do so when you use the Website.
(B) SPECIFIC COOKIES WE USE
We use the following cookies on our Website:
STRICTLY NECESSARY COOKIE
THIRD PARTY COOKIES
You can opt-out from being tracked by Google Analytics in the future by downloading and installing 'Google Analytics Opt-out Browser Add-on' for your current web browser: https://tools.google.com/dlpage/gaoptout. An opt-out cookie will be stored on your device, which means that you will have to click this link again if you delete your cookies.
You can find more information about Google privacy practices under the following link: http://www.google.com/intl/en/privacypolicy.html.
(C) OPTING OUT OF COOKIES
GLOBAL PRIVACY CONTROL SIGNALS
We receive and process Global Privacy Control Signals (“GPC Signal”) for requests to opt-out of sale or sharing. We process the commonly used and industry standard GPC Signals but because this is new technology and new providers may offer solutions, we will do our best to recognize, process, and honor a GPC Signal that meets the legal standards and is widely adopted in the industry.
The Matthews websites are intended for users age 16 and older. Matthews International does not knowingly collect personal information from children. If we discover that we have inadvertently collected personal information from anyone younger than the age of sixteen, we will delete that information. We do not sell personal information for valuable consideration or share the personal information for behavioral or targeted advertising of any individual we know to be under the age of 16.
Certain jurisdictions impose specific legal requirements and grant privacy rights with respect to personal information, and we will comply with restrictions and any requests you submit as required by applicable law. For example, you may have the right to review, correct, and delete personal information we have about you, or to consent or withdraw consent to certain uses or sharing of personal information. You may be able to use the Website to access and update the information that you have provided to us through your use of the Website or otherwise. If you would like to request access to such information or that we update, correct, or delete any such information, please send an email to us at: firstname.lastname@example.org or send us a letter by mail to Two NorthShore Center, Pittsburgh, PA 15212.
When you make a request, we may require that you provide information and follow procedures so that we can verify a request you make and your jurisdiction before responding to it. The verification steps we take may differ depending on your jurisdiction and the request you make. We will match the information that you provide in your request to information we already have on file to verify your identity. If we are able to verify your request, we will process it. If we cannot verify your request, we may ask you for additional information to help us verify your request.
We will respond to your request within the time period required by applicable law. However, we may not always be able to fully comply with your request, and we will notify you in that event.
California Privacy Rights
California Shine the Light
Although we do not currently share your information for other companies’ direct marketing purposes, residents of California have the right to request information from us regarding other companies to whom we have disclosed certain categories of information during the preceding year for the other companies’ direct marketing purposes. If you are a California resident and would like to make such a request, please email email@example.com or write to us at:
Matthews International Corporation
Two NorthShore Center
Pittsburgh, PA 15212
Categories of Personal Information Sold or Shared to Third Parties
Matthews International does not sell and has not sold your personal information or transferred personal information to third parties to use for their own benefit in the preceding 12 months. Matthews International also does not share your personal information for targeted or cross-context behavioral advertising. Relatedly, we do not sell or share personal information of California residents under 16 years of age.
Please see the section on “COOKIES” above for information about the collection and use of personal information by third parties who process information collected by cookies and similar technologies that we permit them to use on the Website.
Categories of Personal Information Disclosed to Service Providers
>> Data Analytics Providers
>> Operating Systems and Platforms
>> Customer Support Providers
>> Internet Service Providers
>> Insurance Providers
>> Technology Providers
>> Cybersecurity Providers
>> Supply Chain Management Providers
Your Privacy Rights Under the CPRA
- Right to Know and to Access. Subject to certain exceptions, and legal obligations, you have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months, including whether we sell or share such information. You also have the right to request access to personal information collected about you and information regarding the following:
- The categories of personal information we collected about you;
- The categories of sources of that information;
- The business or commercial purposes for which we collect, sell or share personal information about you;
- The categories of personal information about you that we have disclosed about you and the categories of persons or vendors to whom it was disclosed for a business purpose; and
- The specific pieces of personal information we have collected about you.
- Right to Correction. You have the right to request that we correct any inaccurate personal information we maintain about you. In response to your request, we may request additional information showing that the information you want to correct is inaccurate.
- Right to Deletion. You may request that we delete your personal information. This right is subject to certain exceptions, and legal obligations imposed by state or federal privacy and employment laws. We will delete or deidentify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action.
- Right to Opt-Out of the Sale or Sharing of Personal Information to Third Parties. You have the right to opt out of the sale or sharing of your personal information by Matthews International to third parties. We do not sell or share your personal information, as those terms are defined under California law.
- Right to Limit Use and Disclosure of Sensitive Personal Information. You have the right to direct us to limit our use of your sensitive personal information to that use which is necessary to fulfill the purposes reasonably expected by an average consumer who requests those goods or services. California law considers the following pieces of personal information to be “sensitive:” social security number, driver’s license number or other government-issued identification number, financial account number, any health insurance or medical identification number, an account password, security questions and answers, or unique biometric data. We use sensitive personal information only as it is necessary to fulfill the purposes for which it was collected, and we do not use it to infer characteristics about you.
- Non-Discrimination or Retaliation. We will not discriminate or retaliate against you for exercising any of your data privacy rights.
How to Submit a Request
You or an authorized agent may submit a request to exercise your rights through one of two means:
- By calling us toll-free at 1 800.775.7775.
- By emailing us at firstname.lastname@example.org.
- By filling out a Consumer Data Request Form available here.
Consumers may be required to submit name, email address, the website they have visited, and their city and state so that we can verify the request. We will not collect additional personal information from you for the sole purpose of your exercising your rights under the data protection laws. Similarly, we will not require you to create an account of any sort, solely for the purpose of exercising your rights under applicable data protection laws.
California law permits California consumers to use an authorized agent to make privacy rights requests. We require the authorized agent to provide us with proof of the California consumer’s written permission (for example, a power of attorney) that shows the authorized agent has the authority to submit a request for the California consumer. An authorized agency must follow the process described above to make a request, and we will additionally require the authorized agent to verify his/her own identity and we will confirm the agent’s authority with the California consumer about whom the request was made.
California residents who use job application features of the Website should see our Notice of Collection of Personal Information for California Residents, which may be posted on the job application webpage(s) located .
European Economic Area Privacy Rights
Residents of the European Economic Area ('EEA'): You may have the right to: (a) request access to your personal information we hold about you; (b) request we correct any inaccurate personal information we hold about you; (c) request we delete any personal information we hold about you; (d) restrict the processing of personal information we hold about you; (e) object to the processing of personal information we hold about you; and/or (f) receive any personal information we hold about you in a structured and commonly used machine-readable format or have such personal information transmitted to another company.
To exercise any of your rights concerning personal information, or for more information about your rights and associated requirements, please contact us using the contact information below. We may ask you for additional information to confirm your identity and for security purposes, before disclosing information requested to you.
If you are located in the EEA, you have the right to lodge a complaint about how we process your personal information with the supervisory authority in your country.
If you wish to exercise legal rights or have any questions about our processing of personal information, please contact us at the following address: Two NorthShore Center, Pittsburgh, PA 15212; or by email at email@example.com. If you contact us, we will do our utmost to address any requests of concerns you may have about our processing of your personal data.
CHANGES TO THIS PRIVACY NOTICE